Frequently Asked Questions
Everything about counting pills with countRx — accuracy, privacy, exports, and what the app can and can't do.
iPhone and Android. Requires a device with a camera. Works on most phones from the last 5 years.
99.2% accuracy in testing across pill shapes, sizes, and colors. Accuracy can vary with poor lighting or heavily overlapping pills. The app shows a confidence indicator for each count.
Counting is cloud-assisted: the image is processed, then deleted, and no personal data is stored. Your count history stays on your device.
Yes. countRx counts tablets, capsules, gel caps, and clear caps — any shape, any color. Lighting and overlap affect confidence, and the app shows you when a recount may help.
Tap the history tab, filter by date, and export as CSV or PDF.
Every count is saved on your device with its photo and timestamp. Search by drug to pull up the exact tray you counted, and export it as CSV or PDF if you need a record.
Yes. countRx is free forever, no account required — unlimited counting, every pill type, photo-linked history, and CSV/PDF export. There is no paid version and nothing to subscribe to.
The photo is sent over an encrypted connection to a vision model that detects and counts every pill in the frame, then the image is deleted from the server. You get the count back in about 3 seconds, with each detected pill marked on screen.
Counting needs an internet connection, because the analysis runs on cloud servers rather than your phone. Your saved history, photos, and exports are stored on your device and work offline.
Normal room lighting is fine. countRx holds its count in bright daylight, dim rooms, and under harsh fluorescents. If conditions push confidence down, the app tells you a recount may help.
Lightly touching pills are handled well. If pills are heavily stacked, nudge them apart before the photo — the confidence indicator will tell you when the tray needs it.
Point the camera at the barcode or 2D matrix code on US medication packaging and countRx fills in the medication name automatically using FDA data, so your history is labeled without typing.
countRx flags two things it notices during a count: pills that look broken or damaged, and a pill that doesn’t match the rest of the tray. Both appear right on the count screen so you can take a second look.
Yes. A pill is a pill to the counter — tablets, capsules, and gels for your dog or cat count exactly the same way as your own medication.
The copy sent to the server is deleted once the count is produced. A local copy is saved into your on-device history with the count and timestamp, and you can delete it there whenever you like.
Still curious? See how photo counting works or email [email protected].
Try it on your next refill — free.
